About

about me

Gerry Portales Yabes or simply Gerry Yabes, was born on October 18, 1983 in Ilagan, Isabela province, Philippines to his parents Isagani Yabes and Milagros Yabes. He has two siblings namely Mary Grace and Maila Ging. He is currently working as a customer service advocate in the Philippines' BPO industry since January 2017.

Education

He finished high school education at Isabela National High School in Ilagan, Isabela on March 30, 2001. Also graduated two-year Diploma in Information Technology in STI Ilagan on May 19, 2003 at the same municipality.

He is one of the pioneering recipients of the full scholarship grant of Bro. Eli Soriano and Kuya Daniel Razon at La Verdad Christian College in Apalit, Pampanga from June 2009 to October 2010 and took up Bachelor of Arts in Broadcasting.

In June 2018, he took up Spanish language course for Bilingual Spanish BPO at Hola Amigos in Mandaluyong City, Metro Manila.

He is currently planning to take up the course Bachelor of Science in Business Administration while working by August 2022.

Work EXPERIENCES

Yabes immediately started working after graduation at STI Ilagan, Inc. in Ilagan, Isabela and was assigned as school librarian based on his capacity as per decision of the school management from April 2003 to November 2008 in the academe industry.

In July 2015, he joined the Market Research Industry under EB Research Services Corporation with office address in Pasig City, Metro Manila as one of its field researchers. He conducted interviewers with residents of various touch points in rural and urban Luzon for different consumer products until December 2016.

He then officially joined the BPO industry in January 2017 at West Contact Services, Inc. in Makati City, Metro Manila as technical support for customers with issues on their Internet and phone services. Later on, as customer service representative at HKT Teleservices Philippines, Inc. in Pasig City, Metro Manila from December 2017 for an online education account, providing support to American teacher-applicants to teach English language and American culture to Chinese kids through online platform. Later on, he was considered to be one of the Quality Assurance Analysts on the same account until he resigned on November 2019. He then joined Sutherland Global Philippines, Inc. in Taguig City, Metro Manila in December 2019 as customer service advocate for a video streaming account where he provides supports to customer's issue on watching movies, TV series and shows and their account concerns.

This year 2022, he is pursuing a career to be one of the virtual assistants, hoping to provide support to business owners and help their clients in managing their transactions such as data entry, marketing and promoting social media accounts.

VALUES

  • Spirituality. Being connected to God that controls our life as we can do nothing without him.

  • Integrity. This is one of the most important values that I always strive for where I do the right thing even when no one is watching. Even though you're not being recognized, what matter is you do it sincerely.

  • Family. Being connected with family, friends and relatives as my personal support when things get rough and that their existence keeps me going on with life.

passions

I am passionate about things that I love like:

  • Investments where I save money for future use like emergency and for my retirement;

  • Blogging where I post things about my opinions and notable life events and also edit and contribute to Wikipedia articles;

  • Watching movies as I currently support video streaming, I watch American movies, TV series and shows on Disney+ and also Spanish-content shows on Netflix to get used to the language while watching;

  • Listening to music where I go on my YouTube music playlists to set my mood while working and studying; and

  • Reading online news articles, newspapers and going to the public library.

"If you see me less, please know I am trying my best with the help of God to do more good." ---Gerry Yabes